See churn early. Catch expansion live.
QBR prep in 5 minutes. Live signals during the call. Structured notes that feed your CS platform. Gangly turns reactive renewal scrambles into a calm cadence.
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Reactive renewals. Missed expansion.
QBR prep is a half-day per account
Pull usage data, dig through Slack, find the last call notes, build the deck. By the time you join the call, you are already behind.
Renewal risk shows up too late
A churn signal — silent buyer, missed milestone, exec change — surfaces in your gut a month after it happened. Now you have 30 days.
Upsell opens go unworked
A buyer mentions a sister team in passing. Nobody captures it. The expansion never happens.
Built for the renewal motion.
Call Prep Engine
Pre-built brief for every QBR and check-in — usage data, last call summary, open tickets, exec changes. 5 minutes, not 4 hours.
Live Call Coach
During the call, surfaces churn signals (silence, hedging, exec change mentions) and expansion cues (new use cases, sister teams) in real time.
Post-Call Notes
Structured CSM notes, action items, and risk flags — auto-written and synced to your CRM and CS platform.
Signal Detection
Watches account-level signals (exec changes, product usage drops, sentiment shifts) and ranks accounts by churn or expansion likelihood.
From firefighting to flying ahead.
Risk dashboard ranks today's accounts
4 accounts flagged: one missed milestone, two exec changes, one usage drop. CSM gets the why, not just the score.
QBR prep brief auto-built
5 minutes to scan: usage trend, last 3 calls, open tickets, key contacts. No 4-hour prep day.
Live QBR with expansion signal
Buyer mentions sister team. Live Coach flags it. CSM books a discovery call before hanging up.
Notes auto-sync to Gainsight
Action items, expansion opp, renewal flag — all structured, all written, all in your CS platform.
Renewal forecast updates in real time
No quarter-end scramble. Risk picture stays current week to week.
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Customer Success — common questions
How does Gangly help customer success teams?
CSMs spend most of their week prepping for QBRs, running check-ins, and chasing renewal risk. Gangly cuts QBR prep from hours to minutes, surfaces churn and expansion signals in real time during calls, and writes structured notes that feed your CS platform.
Does it integrate with our CS platform?
Yes — Gainsight, Vitally, and Catalyst via API, plus bi-directional sync with HubSpot and Salesforce. Notes, health flags, and action items land where your team already works.
Can it flag churn risk before it is too late?
Yes. Gangly watches call sentiment, exec change mentions, product usage trends, and silent buyer patterns — then ranks accounts by churn probability with the trigger signal explained.
Does it find expansion opportunities?
Yes. When a buyer mentions a new use case, a sister team, or a new initiative on a call, Gangly flags it as an expansion signal and queues a follow-up task.
How fast can a CSM team get value?
Day one. Connect CRM and call platform, run your next QBR with auto-prep. Most teams see 3+ hours back per CSM per week within the first month.
See churn early. Win renewals quietly.
14 days. No credit card. CSM workflows that catch risk before it costs you the account.